Refund Policy

Last updated: June 2026

We want you to be completely happy with Nomadvax Premium. Here's our straightforward refund policy.

✅ 14-Day Money-Back Guarantee

If you're not satisfied with Nomadvax Premium for any reason, contact us within 14 days of purchase and we'll issue a full refund — no questions asked.

What's Covered

Premium licence purchases made within the last 14 days
Technical issues that prevent you from using Premium features
Accidental duplicate purchases

After 14 Days

Refunds after the 14-day period are considered on a case-by-case basis. We will always try to help if there has been a genuine issue with the product. Please contact us and we'll do our best.

EU & UK Consumer Rights

Under EU and UK consumer law, you have a 14-day right of withdrawal on digital products. By entering your licence key and activating Premium features, you acknowledge that the digital service has begun and consent to early performance of the contract. We still honour refund requests within 14 days as a goodwill gesture regardless of activation status.

How to Request a Refund

Email us at hello@nomad-vax.com
Include your order number or email address used at purchase
Briefly describe the reason (optional but helpful)
We aim to respond within 1 business day
Approved refunds are processed within 5–10 business days via your original payment method

Need a refund or have a question about your purchase?

hello@nomad-vax.com

Payment Processing

Payments are processed by Paddle. Refunds are returned to your original payment method. Processing times depend on your bank or card provider.